Customer Care Centre

The Customer Care Centre is a specialized department dedicated to handling your suggestions, complaints and views efficiently, with the aim of developing the SABB Takaful services to meet the needs and expectations of our customers.

Please register a formal complaint or comment using the following channels:

  • Toll Free Number : 800 126 0006
  • International: )+966( 11 440 8686
  • Fax: )+966( 11 276 3413
  • Email Address: mailto:customercare@sabbtakaful.com
  • P.O. Box 9086 Riyadh 11413 Kingdom of Saudi Arabia
  • Visit the nearest SABB branch.
  • Fill the complaint form and send it to us by one of the above communication channels

When making a complaint, please include the following:

  • Name, address, phone number and, if possible, your email, iD Number
  • The nature of your complaint
  • What happened and when exactly (complaint details)

How complaints are dealt with

Your complaints are of utmost importance to us. That's why we're always ready to listen to your concerns. With the help of our team of specialists, we will do our best to resolve your complaint within a maximum of 10 working days. We will make every effort to ensure that your problem will be resolved to your satisfaction.

To follow up on your complaint, you can call the toll-free number for complaints using the reference number sent to you in an SMS.

We would be glad to receive your suggestions and complaints. For more information or enquiries about SABB Takaful products or services, please call the toll free on 800 126 0006 or )+966( 11 440 8686 for international calls

We are available during SABB Takaful official working hours from 08:00 AM till 05:00 PM, Sunday to Thursday excluding Eid and official holidays.

To raise your complaint through SAMA please click here, and to review the Consumer Protection Policy please click here.
You can also raise your complaint through the Committee for the resolution of insurance disputes, below are the addresses:

Riyadh

Real Estate Development Fund Building, Riyadh - Fifth Floor - Old Airport Road.

For more information:

Telephone: (+966) 114633000 ext.: 5744 - 5794

Fax: (+966) 114662217

Jeddah

Al Madina Road -North of Al Murabaa Bridge- Autumn Center - the third round.

For more information:

Telephone: (+966) 114633000 ext.: 5887 - 5882

Fax: (+966) 126977098

Dammam

Almajdouie Tower (sixth floor) - King Fahd Road. For more information:

Telephone: (+966) 114633000 ext.: 5871 - 5861

Fax: (+966) 138130864